RESPONSIBILITIES

Job Purpose

• Managing the daily operation of Telesales to meet sales KPI target and in line with the Company’s objectives and strategies;
• Managing teams of Sales and Sales support to meet target and quality.
• Drive Telesales team to meet indicators: Approve rate, Average order value, Delivery rate and daily/weekly/monthly revenue
• Support cross-functional, cross-regional operation teams

Duties/Responsibilities

• Create procedures/policies for the sales team to ensure target achievement;
• Setting KPIs for team to reach the targets;
• Create appropriate call scripts/sales promotions to attract customers for selling;
• Analyzing sales data to improve processes and ensure resources are properly allocated, maximizenefficiency and customer satisfaction;
• Monitoring random calls to improve quality, minimize errors, and track operation performance;
• Ensuring all relevant communications and data are updated and recorded;
• Reviewing the performance of staff, identifying coaching needs and planning coaching sessions;
• Handling the most complex customer complaints or inquiries;
• Supporting subordinates to solve difficult issues and giving suitable direction;
• Proposing staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff;
• Evaluating staff on KPIs; – Preparing reports on sales daily;
• Motivating and retaining staff;
• Lead, management, and capacity management to meet KPI’s target;
• Build up sales team.

REQUIREMENTS

• At least 2 years of Telesales management experience (team size at least 100 HCs)
• Good communication in English;
• Negotiation, presentation, and communication skills;
• Fast action, Dynamic & professional manners;
• Strong leadership skills; – Motivation and Coaching Skills;
• Analysis skill; – Pressure management;
• Time management;
• Be familiar with start-up environment and good reporting skills are preferred.

BENEFITS 

• Paid 100% salary in 02 probation months.
• Paid nearly full salary for social insurance.
• Take a premium health insurance after pass probation.
• Review for increasing salary once or twice for outstanding yearly.
• Give bonus on KPIs in year end.
• Take part in team building and health check – up once yearly.
• Working time: Monday – Friday, 9AM – 6PM