RESPONSIBILITIES

A. CENTRE PERFORMANCE

• Propose the annual financial budgets including new sales, revenue, overhead costs and contributions.
• Together with TLM, propose the annual non-financial targets including: re-enrolment rate, lost teaching hours, CSS, etc.
• Propose plans and actions in order to achieve the approved annual budgets and targets.

B. CENTRE OPERATIONS

1. Property management:

• Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe.
• Maintain all facilities and equipment in proper conditions: clean, safe and workable.
• Maintain centre standards inside and outside the building: visual, billboard, posters, noticeboard.
• Responsible for appropriate forecast and ordering of books and materials for centre use.

2. Human resources:

• Recruit and select staff.
• Train and coach staff.
• Develop staff.

3. Administration:

• Follow relevant regulations, code and law of the government.
• Work with local authorities.

4. Operations:

• Follow the company policies, procedures, regulations, document and reporting systems.
• Maintain the company standards.
• Make sure staff follow the company policies, procedures, regulations, document & reporting systems and standards.

5. Academic ivolvement:

• Work with the Academic Manager about the following for the purpose of bringing the best results to the company and the best services to relevant people: customers, teachers, TAs, staff.
  – Non-financial budgets.
  – Scheduling.
  – Teachers issues, if any.
  – Events.
  – Others where appropriate.

C. MRK

• Understand the market and organize events to achieve monthly, quarterly and yearly sales target.

D. NEW CENTRE SET-UP

• KPIs:
  – Revenue: 40%
  – Contribution: 20%
  – Sales: 20%
  – Re-enrolment: 20%

REQUIREMENTS

1. Qualifications:

• University graduate.
• At least 3 years of experience at management level in a foreign invested company.
• Understanding of local and foreign educational systems.

2. Skills:

• Strategy planning skills.
• Good management skills.
• Strong sales and customer service focus.
• Excellent organizational skills.
• Excellent interpersonal and communication skills.
• Good presentation and persuasive skills.
• Training, coaching and delegating skills.

3. Language:

• Fluent in both English and Vietnamese.

4. Computer:

• Familiar with MS Office, Microsoft Project, etc.

5. Others requirements:

• Manage more than 1 centre.
• Work on shift and/or weekend.
• Willing to travel between centres.