Expert Supervising SLA

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Expert Supervising SLA

  • Industry: Banking
  • Form of work: Fulltime
  • Field: Finance & Banking
  • Posted date 24/04/2024
  • Location: Ho Chi Minh
  • Expired date: 31/05/2024

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CONTACT

Company Contacts:

Person in charge:

RESPONSIBILITIES

  • Develop construction implementation methodology and organize workshops to disseminate SLA construction methods for blocks.
  • Establish taskforces at each block to deploy and build SLA of each block.
  • Apply SLA testing and evaluate results before applying to all related activities.
  • Make plans to deploy SLA construction across the entire store.
  • Establish a mechanism to measure and monitor monthly SLA implementation and develop reports assessing SLA quality on policy and implementation.
  • Evaluate and identify the company’s back-end operations and processes that need improvement. Propose a plan for continuous improvement of back-end processes.

REQUIREMENTS

  • Qualification: Graduated from University or higher majoring in Economics, Banking and Finance,…;
  • Experience: Minimum 03 experiences in building SLA.
  • Priority is given to candidates who have experience in building SLAs for IT, Operations, Science and Technology, Finance, Accounting,…

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