RESPONSIBILITIES

A. JOB PURPOSE

• Efficiently manage the operations of the branch cluster as per the Regional Director’s assignment and closely coordinate with the Deputy Directors/Branch Managers/Savings Fund Officers/Branch Department Heads to achieve the designated business objectives (KPIs).

B. MAIN RESPONSIBILITIES

1. Develop business plans/budgets:

• Construct development and risk management plans suitable for the branch cluster aligned with the regional direction during each period.
• Provide insights to the Regional Director on business potential within the region.

2. Manage and oversee the daily operations of the branch/branch cluster:

• Collaborate with the Regional Director, Business Division to ensure effective sales activities and customer service quality.
• Organize & expand personal & business customer service operations; Develop and implement customer attraction strategies.
• Organize, implement, and manage shared operations across the branch cluster.
• Coordinate operations of subordinate units.
• Approve credits within authorized limits.

3. Manage branch cluster personnel:

• Directly manage staff: Assign targets to employees as per regulations; Evaluate job completion; Propose and participate in recruitment, appointment, rotation, commendation, benefits, training processes…
• Indirectly manage staff: Approve and support relevant issues within authority.

4. Perform tasks as required.

REQUIREMENTS

1. Knowledge & experience:

• Professional qualifications: University degree or higher with appropriate majors such as economics, finance, banking, business administration or equivalent professional expertise.
• Computer skills: proficient in office computers.
• Foreign language level (English): Level C or equivalent.
• Experience: Have at least 05 years of working experience in a related field, including at least 03 years as a manager in a similar position.

2. Skills:

• System and process management skills.
• Plan, organize and coordinate actions.
• Job performance assessment skills.
• Negotiation and persuasion skills.
• Decision-making skills.
• Recruitment and training skills.
• Change management.

3. Qualities & work interests:

• High compliance.
• Patience.
• Integrity, trustworthy.
• Confident and creative.
• Work pressure.
• Effort towards results.
• Enjoy working in a banking environment.