RESPONSIBILITIES

1. Business results: Responsible to the Board of Directors for the center’s business results including:

• Sales revenue.
• The number of student.
• Quality training and customer service.
• Indicators to evaluate the center’s performance.
• Center operating costs.

2. Enrollment management:

• Plan, monitor and manage daily, weekly and monthly new enrollment and re-enrollment activities.
• Develop, organize and deploy offline enrollment channels for the center to improve enrollment efficiency.
• Look for other sources of collaboration to maximize new student enrollment and student re-enrollment

3. Customer care:

• Customer service management.
• Supervise the admissions and customer service teams to ensure professional service
• Handling customer feedback/complaints.

4. Center Operation:

• Supervise and ensure that operating procedures at the center are best implemented according to regulations.
• Supervise to ensure center staff comply with policies, procedures, instructions, and internal regulations.
• Control program quality according to procedures and regulations.
• Maintain good conditions of facilities and equipment; standard classrooms.
• Ensure the classroom environment and center operations are safe and consistent with standards according to the Company’s regulations and Vietnamese law.

5. Marketing activities management:

• Carry out marketing activities in the area: promotional events, social events at the center; target customer marketing; and customer care activities to ensure sales goals and market development.
• Coordinate with teachers and academic departments to organize extracurricular activities, activities for current students and new and potential customers.

6. Other management:

• Advise and propose to the Board of Directors to develop Business strategies.
• Develop and propose to the Board of Directors the Center’s short-term and long-term business plans.
• Recruiting staff within the center; Training and mentoring new employees; employee development. Manage the human resources system to ensure effective operations at the center.
• Build a friendly, professional and effective company culture and working environment.
• Complete reports: weekly, monthly or as required.

REQUIREMENTS

• Graduated from university in majors: Business Administration, economics, foreign languages, pedagogy, diplomacy.
• Have good management skills and at least 02 years of experience in a management position or equivalent.
• Has an enrollment management background.
• Understanding of the English training market and products.
• Have a high sense of responsibility and the ability to work under high pressure.