RESPONSIBILITIES

1. Planning:

• Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales.
• Plan for monthly, quarterly, yearly to train/coach staff in department.

2. New sales management:

• Weekly and monthly sales and re-sales planning.
• Monitor sales performance daily.
• Monitor conversion rate (visitors – placement tests – sales) daily.
• Follow up bookings daily.
• Review sales and re-sales performance weekly and set plan for upcoming week(s).
• Co-operate with other training centers to maximize sales and re-sales for the company.
• Monitor telesales activities at center.

3. Customer satisfaction:

• Customer service:
  – Monitor sales and care team in their customer care tasks to make sure the services are professional.
  – Handle customers’ feedbacks/complaints.
  – Verify customer requests relating to saving fee, class transfer, refund, etc.
  – Verify special offer or discounts.
  – Propose events, activities for center when necessary.
  – Support in events organized/planned by the company.
• Coaching and training:
  – Conduct Workshop/Training for sales and care team.
  – Sales and Care Development.

4. Centre Operation:

• Observe/monitor to make sure PA’s performance is accurate and professional.
• Monitor to make sure PA follow policies, procedures, instructions, internal regulations and standards.
• Arrange staff working schedule.

5. Reporting:

• Complete reports: weekly, monthly or as required.
• Verify weekly monthly new sales and re-sales report.
• Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases.

REQUIREMENTS

1. Skill Requirements:

• Good leadership and management skills.
• Good analysis & problem-solving skill.
• Be able to well manage and organize the job.
• Be careful and details.
• Training, delegation & coaching skill.
• Basic knowledge in finance.
• Language: Good communication skills both in English and Vietnamese.
• Computer: Good MS Office skills (Word, Excel, Access…).

2. Required Experience:

• 2-3 years of experience of Sales/ Consulting in Education/ Training industry.
• Experience in supervision position.

3. Required Education and qualifications:

• University degree.