RESPONSIBILITIES

• Responsible for all areas of retail store operations, including P&L, sales, inventory, budgeting, recruiting, performance management, and staff training.
• Ensures that all stores are meeting budgets, goals, productivity and profitability.
• Evaluates daily operations through proper analysis and makes recommendations along with initiating actions to enhance staff productivity, efficiency, effectiveness and profitability of the stores.
• Collaborations with Merchandising, Marketing, Customer Service, Logistic, Finance divisions and management as needed.
• Provides direction on standard practices and operational standards.
• Leads new store openings; oversees with operational set-up, design and implementation of new stores and store renovations.
• Cultivates and protects the brand image, ensuring expected customer service standards are met consistently in all stores.
• Actively visit stores to make sure that brand integrity is maintained.
• Ensures that product knowledge is at its peak among all salespeople.
• Counsel store managers in clarifying opportunities to drive sales and profitability, overcome challenges / obstacles, enhance morale, and ensure company policies and procedures are adhered to.
• Builds internal talent pool and develop succession plan to ensure proper staffing at all times.
• Any other ad hoc duties assigned.

REQUIREMENTS

• Diploma or ‘A’ levels with a pass in English or equivalent.
• Sales driven and results oriented.
• Strong passion for customer service.
• Relevant experience in the retail industry.
• Good interpersonal and communication skills.
• Energetic and motivated with a positive mindset.
• Able to lead and motivate the team.
• Good knowledge of MS office tools.