RESPONSIBILITIES

1. Search and take care of customers:

• Target customers: multinational companies, manufacturing companies in industrial zones, state-owned corporations, etc.
• Plan to search and take care of customers by month, quarter, year.
• Evaluate the results of the plan implementation and report to the Board of Directors.

2. General work management:

• Manage customer relationships and receive customer requests/complaints.
• Monitor customer contact process of other departments.
• Manage bidding documents, orders, contracts signed with customers.
• Monitor the progress of debt collection for each contract.
• Monitor the progress and quality of contract implementation, promptly report to the Board of Directors for handling.
• Manage employees under your authority in terms of sales and other customer relationships, etc.

3. Training:

• Train employees under your authority in terms of improving customer search and care skills.

4. Personnel evaluation:

• Monthly, quarterly, annually, coordinate with the Board of Directors to evaluate the quality of subordinate personnel according to criteria of work efficiency, sales, customer relations, etc.
• Recommend to the Board of Directors on rewards, discipline, job transfers, and termination of labor contracts for subordinate employees.

REQUIREMENTS

• Experience: 3 years of experience in business tourism services for businesses.
• Education: University degree in tourism, business administration or equivalent.
• Foreign language proficiency: fluent in English, knowing another foreign language (Chinese, Korean, Japanese …) is an advantage.
• Computer skills: Word, Excel, Powerpoint …
• Good communication and complaint handling skills.